Terms of service
TERMS OF SERVICE
Last Updated: November 11, 2026
Welcome to vivarenvora. These Terms of Service govern access to https://vivarenvora.shop and purchases made through the online store, subject to mandatory consumer protection laws.
1. CUSTOMER ELIGIBILITY
Customers must have the legal capacity to make purchases or appropriate permission from a parent or guardian.
All use of the website must comply with applicable laws.
2. PRODUCT DESCRIPTIONS
We make reasonable efforts to provide accurate product descriptions, photographs, prices, and stock information.
Minor differences in appearance may occur because of screen settings or ordinary manufacturing variations.
3. ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase.
An automated confirmation acknowledges receipt but does not necessarily indicate final acceptance.
We may verify payment, inventory, and delivery eligibility before fulfilling an order.
If a paid order cannot be fulfilled, an appropriate refund will be arranged.
4. PRICING AND PAYMENT
Product prices and applicable charges will be disclosed before payment confirmation.
Customers must provide accurate billing information and use authorized payment methods.
Genuine pricing errors will be resolved in accordance with applicable consumer protection laws.
5. ORDER PROCESSING AND SHIPPING
Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.
Estimated shipping transit is 20–45 calendar days after dispatch, separate from and additional to order processing.
Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.
Please review the Shipping Policy before purchasing.
Mandatory remedies for delayed or undelivered goods remain unaffected.
6. TAXES AND IMPORT CHARGES
Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.
Customers will not be required to pay additional import duties or delivery-related taxes beyond the checkout total.
7. RETURNS AND REFUNDS
Eligible merchandise may be returned within 30 calendar days after delivery through our authorized free return process.
Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory refund deadlines.
Please review our Return and Refund Policy for further details.
8. ACCEPTABLE WEBSITE USE
Fraudulent transactions, payment misuse, unauthorized access, malicious software, and unlawful interference with website operations are prohibited.
Customers must provide accurate contact, billing, and delivery information.
9. INTELLECTUAL PROPERTY
Original website content, product photographs, graphics, designs, branding, and other protected materials belong to their respective rights holders.
Unauthorized commercial reproduction or redistribution is prohibited.
10. THIRD-PARTY SERVICES
Our store may use Shopify, payment processors, fulfillment partners, shipping carriers, and customer service providers.
Separate provider terms may apply without restricting mandatory consumer rights.
11. WEBSITE AVAILABILITY
We make reasonable efforts to maintain a functioning and secure website.
Temporary maintenance, technical difficulties, or service interruptions may occur.
12. LIABILITY
Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any rights or liabilities that cannot lawfully be excluded.
Other limitations apply only where permitted by applicable law.
13. GOVERNING LAW AND DISPUTES
Applicable governing law and jurisdiction depend on the verified legal identity and location of the actual contracting seller.
Mandatory consumer protections, including those applicable to UK customers, remain unaffected.
14. CHANGES TO THESE TERMS
We may update these terms when business operations or legal obligations change.
Updates will not retroactively remove rights arising from completed purchases.
15. CUSTOMER SERVICE
Store Name: vivarenvora
Official Website: https://vivarenvora.shop
Customer Service Email: aichanhabanesis@outlook.com
PUBLICATION CHECK: Identify the verified legal name and authorized physical business address of the actual contracting seller before publishing these terms.