Shipping policy
SHIPPING POLICY
Last Updated: November 11, 2026
Thank you for shopping with vivarenvora. This policy provides information about how orders are processed and delivered, including shipping fees, transit estimates, tracking assistance, and support for missing packages.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Order processing may include payment verification, merchandise preparation, packaging, and transfer to the shipping carrier.
2. ESTIMATED SHIPPING TIME
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3-business-day processing period is additional to the transit estimate.
Delivery times are estimates rather than guarantees. Customs inspections, carrier disruptions, severe weather, holidays, and other circumstances may affect arrival.
3. SHIPPING COUNTRIES
We primarily serve customers in the United States and the United Kingdom.
Available destinations will be displayed at checkout.
4. SHIPPING FEES
Standard shipping is free for orders where the merchandise subtotal is strictly greater than $30 USD.
For merchandise subtotals of $30 USD or less, any applicable shipping fee will be shown before payment confirmation.
No undisclosed shipping charges will be added after checkout.
5. IMPORT COSTS AND TAXES
Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.
Where necessary, the seller will arrange or cover those costs.
Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.
6. PACKAGE TRACKING
Tracking information may become available after dispatch.
To request an available tracking number or shipping update, email aichanhabanesis@outlook.com with your order number and checkout email address.
Our customer support team will assist with available carrier information.
7. DELIVERY DELAYS
Delivery delays may result from customs inspections, transport disruptions, severe weather, public holidays, or incorrect delivery details.
Contact customer support if your order is overdue.
For UK customers, the extended delivery timeframe must be clearly disclosed and agreed before purchase confirmation.
Mandatory remedies for late or undelivered goods remain unaffected.
8. LOST PACKAGES
If your shipment is missing or confirmed lost in transit, contact aichanhabanesis@outlook.com with your order details.
We will investigate with the carrier and arrange an appropriate replacement at no additional cost or a refund under applicable consumer protection laws.
9. DELIVERY ADDRESS CHANGES
Please verify your delivery address before placing an order.
Contact us promptly if a correction is needed. Address changes may not be possible after dispatch.
10. MULTIPLE PARCELS
Some orders may be delivered in separate parcels.
Customers will not incur additional shipping charges solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store Name: vivarenvora
Official Website: https://vivarenvora.shop
Customer Service Email: aichanhabanesis@outlook.com