Refund policy

RETURN AND REFUND POLICY
Last Updated: November 11, 2026

Thank you for shopping at vivarenvora. We want to make the return process straightforward and transparent for customers who purchase merchandise from https://vivarenvora.shop.

This policy explains our voluntary return service, refund procedures, exchanges, cancellations, and applicable legal rights.

1. 30-DAY RETURN PERIOD

We offer eligible customers a voluntary 30-calendar-day return period starting on the date their order is delivered.

For change-of-mind returns, products should remain in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.

These conditions do not restrict statutory rights for damaged, defective, incorrectly described, or otherwise nonconforming merchandise.

2. FREE RETURN SHIPPING

Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.

To start a return, email aichanhabanesis@outlook.com with your order number, details of the products concerned, and a short explanation of your request.

Our customer support team will provide an authorized return destination and a prepaid shipping label or another appropriate return arrangement at our expense.

Do not send merchandise to an address that has not been confirmed by our team. The designated return processing center may differ from our business correspondence address.

3. RETURN INSTRUCTIONS

Step 1: Contact customer support within the applicable return period.

Step 2: Provide your order number and relevant product details.

Step 3: Follow the authorized return instructions and use the prepaid shipping arrangement provided.

Step 4: Retain proof of return shipment until the matter is resolved.

4. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If your order arrives damaged, contains defective merchandise, or includes the wrong item, please contact us as soon as reasonably possible.

Provide your order number, a description of the issue, and photographs where available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Remedies that must legally be provided free of charge will not create additional customer costs.

Mandatory consumer rights are not restricted by our ordinary change-of-mind return conditions.

5. REFUND PROCESSING

After receiving returned merchandise or sufficient evidence of its return, we will review the request and issue any approved refund to the original payment method.

Refunded funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment service provider.

We will comply with applicable statutory deadlines for issuing refunds. The estimated banking period does not extend those deadlines.

6. EXCHANGES

Exchanges depend on the availability of replacement products. Please contact customer support before returning merchandise for exchange.

If a replacement is unavailable, an eligible refund and a separate new purchase may be arranged.

7. ORDER CANCELLATIONS

Contact customer service promptly if you wish to cancel an order.

We will attempt cancellation before dispatch. If the order has already been shipped, the applicable return process may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING CHARGES AND IMPORT COSTS

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be displayed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UNITED KINGDOM CANCELLATION RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller of cancellation without providing a reason.

They generally have a further 14 days after giving notice to return those goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be issued within applicable statutory deadlines.

Certain legal exceptions may apply to specific products, including some personalized merchandise and opened sealed goods that cannot be returned for health or hygiene reasons.

Our voluntary 30-day free return service does not reduce mandatory consumer protection rights.

10. CONTACT INFORMATION

Store Name: vivarenvora
Official Website: https://vivarenvora.shop
Customer Service Email: aichanhabanesis@outlook.com

Please obtain authorized return instructions before mailing products.