FAQ

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are generally processed within 2–3 business days after payment confirmation.

Estimated shipping transit is 20–45 calendar days after dispatch.

The processing period is separate from and additional to the transit estimate.

Actual delivery may vary because of customs procedures, carrier operations, weather conditions, public holidays, and destination.

WHEN IS SHIPPING FREE, AND ARE IMPORT FEES INCLUDED?

Standard shipping is free when your merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping charge will be displayed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the checkout total.

HOW CAN I REQUEST MY TRACKING NUMBER?

Tracking details may become available after your order is dispatched.

Email aichanhabanesis@outlook.com with your order number to request an available tracking number or shipment update.

Our customer support team will assist with available tracking information.

CAN I RETURN AN ITEM AND RECEIVE A REFUND?

Eligible products may be returned within 30 calendar days after delivery.

We provide free return shipping through our authorized return process.

Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

Email aichanhabanesis@outlook.com for return instructions.

Mandatory consumer rights remain unaffected.